Call Center Representative – Fremont, CA

Location:
Fremont, CA

JOB REQUIREMENTS:

  • 1+ yrs. previous experience working in a contact center environment or call center environment
  • Good data entry and typing skills
  • Knowledge of control center telephony and technology
  • Steady work history
  • Customer Service Experience
  • Outgoing personality
  • Excellent follow up skills
  • Basic MS Office knowledge; computer software and internet proficiency
  • CRM experience
  • Excellent verbal/written communication
  • Must enjoy being on the phone and talking to people for the duration of the work day
  • Position requires working holidays

Compensation: Hourly + commission/bonus plan, benefits and 401k

RESPONSIBILITIES:

  • Answering incoming customer calls and respond to emails
  • Updating customer database
  • Scheduling sales appointments for our sales team on our CRM System
  • Interface with the Sales Design Team to schedule sales meeting requirements
  • Taking customer reservations on line
  • Responsible to satisfy customer requests and maintain good image for the company
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Document all call information according to standard operating procedures
  • Must be OK with sitting in a cubicle environment