Call Center Representative – Fremont, CA

Location:
Fremont, CA

This is an IN-BOUND call center. There is no cold calling in this position.

Must be able to work one weekend day each week.

Previous Contact Center or Call Center experience preferred, however scheduling, collections, or customer service experience to be considered.

JOB REQUIREMENTS:

  • 1+ yrs. previous experience working in a contact center environment or call center environment
  • Good data entry and typing skills
  • Knowledge of control center telephony and technology
  • Steady work history
  • Customer Service Experience
  • Outgoing personality
  • Excellent follow up skills
  • Basic MS Office knowledge; computer software and internet proficiency
  • CRM experience
  • Excellent verbal/written communication
  • Must enjoy being on the phone and talking to people for the duration of the work day
  • Position requires working holidays

Compensation: Hourly + commission/bonus plan, benefits and 401k

RESPONSIBILITIES:

  • Answering incoming customer calls and respond to emails
  • Updating customer database
  • Scheduling sales appointments for our sales team on our CRM System
  • Interface with the Sales Design Team to schedule sales meeting requirements
  • Taking customer reservations on line
  • Responsible to satisfy customer requests and maintain good image for the company
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Document all call information according to standard operating procedures
  • Must be OK with sitting in a cubicle environment