Call Center Weekend Lead – Fremont, CA

Location:
Fremont, CA

SUMMARY

The call center representative job is responsible for answering all calls in a prompt and friendly manner.

Essential Job Duties and Responsibilities:

  • Promptly answers incoming customer calls and respond to emails
  • Updating customer database
  • Scheduling sales appointments for our sales team on our CRM System
  • Interface with the Sales Design Team to schedule sales meeting requirements
  • Taking customer reservations on line
  • Responsible to satisfy customer requests and maintain good image for the company
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Document all call information per standard operating procedures
  • Handles service issues and issues work orders when appropriate
  • Able to work for special sales events requiring evening and weekend hours

Knowledge, Skills, and Abilities:

  • 1+ yrs. previous experience working in a call center environment
  • Good data entry and typing skills
  • Knowledge of call center telephony and technology
  • Steady work history
  • Able to work in team environment
  • Outgoing personality
  • Excellent follow up skills
  • Basic MS Office knowledge; computer software and internet proficiency
  • CRM experience
  • Excellent verbal/written communication
  • Position requires working holidays.
  • Office staffing hours are currently 5am-11pm; and open 7 days a week

Additional Information:

This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Petersen Dean reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.