Inbound Call Center Representative – Fremont, CA

Fremont, CA

PetersenDean Roofing and Solar Systems is one of the largest independent roofing and solar companies in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems for homeowners, commercial customers and home-builders. Founded more than 30 years ago on the belief that good roofs are built by good people, we continue to take pride in every roof we build today. Our commitment to safety, superior quality customer service, and the environment has earned us an industry-wide reputation for excellence.

We are currently hiring FULL TIME and PART TIME Contact Center/Call Center Representatives for all shifts (including day time, evenings, and weekends)

Previous Contact Center or Call Center experience preferred, however scheduling, collections, or customer service experience will be considered.


  • 1+ yrs. previous experience working in a contact center environment/call center environment or customer service
  • Good data entry and typing skills
  • Knowledge of control center telephony and technology
  • Steady work history
  • Customer Service Experience
  • Outgoing personality
  • Excellent follow up skills
  • Basic MS Office knowledge; computer software and internet proficiency
  • CRM experience
  • Excellent verbal/written communication
  • Must enjoy being on the phone and talking to people for the duration of the work day
  • Position requires working holidays

*Hourly + commission/bonus plan


  • Answering incoming customer calls and respond to emails
  • Updating customer database
  • Scheduling sales appointments for our sales team on our CRM System
  • Interface with the Sales Design Team to schedule sales meeting requirements
  • Taking customer reservations on line
  • Responsible to satisfy customer requests and maintain good image for the company
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Document all call information according to standard operating procedures
  • Must be ok with sitting in a cubicle environment