Looking for motivated and driven individuals to join our team. This position is fast paced and growing quickly. The solar industry changes every day and we need someone who is adaptable and able to help the company expand. In this position you will be talking to homeowners who are interested in one of our products (roofing, solar, energy storage, fencing, etc.) and prequalifying them. These customers may be current customers, new customers, or referral partners.
Essential Job Duties and Responsibilities:
- Work inside the designated PetersenDean office during the shift times assigned by management.
- Make outbound calls to Lead Gen Team opportunities and leads, or PD lists given by management.
- Successfully negotiate and provide customer service to customers. This includes helping answer customer questions, addressing concerns and assisting the customer in any way possible.
- Process all opportunities/leads accurately according to Lead Gen Protocol.
- Always hold customer service and satisfaction in the highest regard.
- Continue excellent customer service beyond sending the customer over to the representative.
- Work cohesively with all PetersenDean employees and maintain a positive attitude.
- Maintain no less than a 4 star rating for all customer reviews.
- Attend all company meetings as directed by management.
- Learn and stay current on products and processes.
- Learn and stay current on Market trends, utility rates, solar laws and fire codes.
- Actively manage opportunities sent over using Company CRM. Update all customer information, lead status, and communication with notes in CRM on a daily basis.
- Market multiple products to customers.
- Maintain weekly and monthly quota.
- 1st Month: Send 8 qualified leads to sales.
- 2nd Month: Send 16 qualified leads to sales.
- 3rd month: Send 24 qualified leads to sales.
- It is the expectation that each representative will maintain 20 qualified leads being sent to sales per month. The annual sales goal is 240 leads.
REQUIRED MINIMUM QUOTA:
- Minimum monthly quota is 20 leads.
- Minimum annual quota is 240 leads.
Knowledge, Skills, and Abilities:
- Customer service experience.
- Sales experience a plus, but not necessary.
- Solar experience a plus, but not mandatory. (Training provided)
- Excellent verbal communication skills.
- Motivated and able to work with a team.
- Must be 18 or older.