Collections Specialist



The Collections Specialist is responsible for working closely with the Accounts Receivable Department and Division Managers to monitor and maintain customer accounts and records for the Accounts Receivable function.

Essential Job Duties and Responsibilities:

  • Monitor accounts and collect past due balances.
  • Partner with Project Coordinators, ensuring the Task Master function is updated. Loans must remain current and pushing forward to completion.
  • Resolve discrepancies, when required.
  • Monitor severely outstanding account balances and determine next step collection processes.
  • Assist with the “ACH” spreadsheet payment reconciliation.
  • Assist with Invoicing & WIP process, when needed.
  • Examine the Finance Portals ensuring the correct paperwork is being uploaded for payment processing.
  • Delivers clear communication and interacts positively on collection related issues.
  • Display strong customer service to external and internal customers.
  • Adheres to all department and company policies and procedures.

Knowledge, Skills, and Abilities:

  • Minimum 5 years’ experience in a collection specific role.
  • Working knowledge of the following procedures: billing, collections and A.R.
  • Strong written and verbal communication skills required.
  • Strong attention to detail, accuracy and time-management.
  • Skilled in the use of MS Office, Excel, Word, Outlook and 10-key.
  • Occasional flexibility in work schedule.
  • Ability to work as a team and contribute when needed.
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