Service Scheduler – Hayward CA

PetersenDean Roofing & Solar

PetersenDean Roofing and Solar Systems is the largest residential roofing and solar company in the United States. With divisions in Arizona, California, Florida, Nevada, Texas and Colorado, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems. Founded more than 35 years ago, our commitment to safety, superior quality customer service, and the environment has earned us an industry-wide reputation for excellence.

SUMMARY

This role is responsible for timely scheduling installations, work orders, and administrative support to the team.

Essential Job Duties and Responsibilities:

  • Respond to all work orders created through call center within 12-24 hours (except weekends).
  • Customer contact within 1-2 hours for emergency service calls.
  • Answer live transfers from call center when prompted.
  • Create accounts and work orders in Salesforce for any service calls not created.
  • Create customer accounts, job numbers and invoices in Starburst.
  • Coordinate and schedule with service technicians and roofers.
  • Update starburst with notes of scheduled dates & other pertinent information
  • Interface with Project Coordinators & Office Staff
  • Compile all receipts for various vendors on a daily basis
  • Other duties may be assigned as needed

Knowledge, Skills, and Abilities:

  • High school diploma or general education degree (GED)
  • Must be detail oriented
  • Excellent organizational skills
  • Ability to multi-task, and handle constant interruptions
  • Experience within the solar industry is highly desirable
  • Good oral and written communication skills
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and deal with problems in a creative manner
  • Must be a problem solver!
  • Experience working with Microsoft Word, Excel,
  • Enjoys working hard, is action oriented and full of energy for the things he/she sees as Relates well to all kinds of people, builds constructive and effective relationships using diplomacy and tact. Ability to work under minimal supervision must be a self-starter.
  • Must be bilingual English/Spanish
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